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To install the server plug-in, download the Telegram for Jira Service Desk Management jar file.

Go to the "Application Settings" section.

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To use the plugin, it is necessary that the customer has access to SD projects with customer role.
Also, to manage available request type in Telegram, go to Jira Service Desk Management project settings to the Telegram Bot User Mapping section.

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DMZ

If your Jira Service Desk Management is located in the DMZ, then you need to open ports and configure SSL certificates. In order to check if the connection is working, you can use Restart. This button will re-create all connections if the telegram bot is frozen

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